Queensboro: No Assembly Required

How many of you have children?  Those of you that have kids are probably more familiar with the topic of this recent  New York Times Article than you’d like to be.  It details the horror of staying up for 48 straight hours to assemble your childrens’ Christmas gifts.  I’m fairly certain that my parents stayed up before my birthdays, too.

This brings me to the NUMBER ONE REASON TO GIVE GIFTS FROM QUEENSBORO:

No Assembly Required

Your Queensboro hats, shirts, jackets, scarves and other swat come ready to use.  All your gift recipient has to do is take it out of the box, and put it on.

Don’t forget:  The Dec. 24th arrival cutoff is next Wednesday, November 9th.

Christmas Cut-Off Date 2009

Queensboro logo merchandise makes the perfect end-of year gift!  Whether it is a “thank you for your business” gift during the traditional year-end giving time, or a gift for one of the myriad of holidays at this time of year, Queensboro’s got you covered.

To receive your items before December 24th, you need to order no later than December 9th, 2009.

There may be a rush fee to guarantee delivery.



Queensboro’s NEW Referral Program

referral

It is easier than ever before to refer your friends to Queensboro, and get some credit while doing it!  For every new customer you refer to Queensboro, you’ll receive a $20 Queensboro credit.

columnTo refer a friend, log into your Queensboro account with your email.  Then, scroll to the bottom left corner of the screen and click the “refer a friend” link.  You’ll see the screen pictured above.  It lists three easy ways to tell your friends about Queensboro:  an email, a link and some banners for your website.

Start referring and start earning!

Why Register Video!

We have a lot of fun shooting our videos.  If you’ve watched them before, you know that, while we are highly professional shirt makers, we are definitely NOT highly professional videographers.  That makes for some really funny experiences while shooting.

Most of our videos are also shot in one take, with me acting as writer, director, cue-card holder and camera operator.  (That gets me off the hook for being onscreen, which is FINE with me!)  Here is a little tidbit from our “Why You Should Register with Queensboro,” and the finished product.

Why Register Outtake

Why Register with Queensboro: Final Cut

Recent Donation Recipients

Queensboro donates shirts, bags, hats, and, even some of our damages, to charities and organizations around the United States. We do have a standard donation request procedure to give donations to nonprofit organizations. Please email us if you would like more information.

Here are some pictures from our donations over the past few months.

New Horizons Center

The New Horizons Center in Texas works with children needing extra care, support and safety.  They have their own facilities and also work with local foster care placement agencies.  One of their events each year is a large golf tournament that raises over $50,000 to put toward the mission of the organization.  Queensboro provided the hats for the tournament this year.

Participants in the New Horizons Charity Golf Tournament

Participants in the New Horizons Charity Golf Tournament

2009 International Gator Day:  Tampa Gator Club

The alumni of the University of Florida are organized in to “Gator Clubs.”  Each year, all of the Gator Clubs participate in International Gator Day, during which they volunteer in their local communities.  This year, the Tampa Gator Club reached out to us to help with their event.

The Tampa club hosted children and families from a local domestic violence shelter for a day of fun and activities.  One of their activities was a kickball tournament, for which Queensboro provided team shirts (hence the different colors!).  Because of the sensitive nature of the participants, we can’t, unfortunately, show pictures of the kids, but you can see the adult volunteers having lots of fun!

Queensboro Shirts at International Gator Day

Queensboro Shirts at International Gator Day

Participants at International Gator Day

Participants at International Gator Day

Having fun in Queensboro Shirts at International Gator Day 2009

Having fun in Queensboro Shirts at International Gator Day 2009

Feathered Friends Forever

The sleeve in this picture might be a Queensboro shirt, or it might not!  Bob, a volunteer at Feathered Friends Forever, a bird rescue and shelter, let me know he’d get a picture of the volunteers soon!  This group is one of our ongoing donation recipients.  Every three months or so, we send them a couple of boxes of our damaged shirts.  This bird rescue organization needs lots of shirts because the birds tend to be a little messy. They chew on volunteers’ shirts, drop them “presents”, etc.

The volunteers were getting their shirts ruined every time they went to volunteer, so they contacted us to see if we had any damages that they could wear while they are working directly with the birds.  We were happy to oblige.  Normally, our damages go to local organizations in Wilmington, but a couple of boxes here or there now go to our parrot friends in Georgia.

Feathered Friends Forever Volunteers Wear Queensboro!

Feathered Friends Forever Volunteers Wear Queensboro!

Your Order in Pictures: Start to Finish

Have you ever wondered exactly how many people work with your Queensboro order from start to finish?  Not even counting who sews the garments before they get to us?  Now you can see some of the “behind the scenes” of “Behind the Seams” at Queensboro.  Here are the steps your order goes through from us to you.

Boxes Arrive at the Queensboro Warehouse

Boxes Arrive at the Queensboro Warehouse

A friendly Customer Service Representative takes your order

A friendly Customer Service Representative takes your order

A logo artist designs your logo (if you elect to purchase that option)

A logo artist designs your logo (if you elect to purchase that option)

Our digitizers set up your logo for embroidery

Our digitizers set up your logo for embroidery

A Logo Specialist monitors your logo through the various stages

A Logo Specialist monitors your logo through the various stages

We help you select logo thread colors for different colors of items on your order.

We help you select logo thread colors for different colors of items on your order.

After your logo is finished, we pick the order items from the warehouse and send them to production

After your logo is finished, we "pick" the order items from the warehouse and send them to production

We pick in batches of several orders at a time to be most efficient.  Then, we separate the orders into individual boxes

We pick in "batches" of several orders at a time to be most efficient. Then, we separate the orders into individual boxes

The Production Manager divides the orders into groups for each embroidery pod to work on during a shift.

The Production Manager divides the orders into groups for each embroidery "pod" to work on during a shift.

Hoopers hoop the shirts, hats, bags and other items for embroidery

Hoopers hoop the shirts, hats, bags and other items for embroidery

The orders are now ready for embroidery

The orders are now ready for embroidery

Each embroidery machine can embroider six items at a time.  Each Machine Operator has two machines.

Each embroidery machine can embroider six items at a time. Each Machine Operator has two machines.

The orders are audited for quality of production

The orders are audited for quality of production

Our Packers also conduct quality control.  At packing, the orders are inspected, pressed, and packed for shipping.

Our Packers also conduct quality control. At packing, the orders are inspected, pressed, and packed for shipping.

Last, the orders are ready to ship to customers all over the world!

Last, the orders are ready to ship to customers all over the world!

In between all of these stages pictured, there are a few other things that happen, but this gives you a pretty good idea of all of the different stages your order passes through from the time you place it online or over the phone with one of our Customer Service Representatives, to when the Queensboro box arrives on your doorstop.

Queensboro’s Four Piece minimum

Queensboro’s Four Piece Minimum

I’m just gonna let you watch this one.  I think it speaks for itself!

If you want FOUR shirts, come visit us!  www.queensboro.com

Ordering just got Easier!

We’ve been working to make our order process more streamlined and easier to understand. Last weekend we rolled out our new “Logo Lounge” and our combined logo approval/ order confirmation approval. I am super excited about this development! In one step, you can approve your logo, select thread colors for your order, approve the thread colors for your order and approve the sizes/colors and order total. I took some screen shots, and made some “highly technical diagrams” of the new process for you to review. (Now we also know why I am the blog writer and not the graphic designer. My comments are in purple.)

New Logo Approval

If you have a new logo, once it has been digitized for embroidery, you will receive an email asking you to review and approve the logo setup. During this step, you approve the size, structure and spelling of the logo only. You have always been able to review the logo, however, the new system breaks down the components of the logo and focuses more on making sure that each element of the logo size, layout and structure is just right before we continue with your order-including selecting thread colors. If you would like to request changes with the logo, you can just click “no” in the Confirm Logo box on the right, and send us notes. We’ll change it and send you an email when the logo is ready for your review!

logoapproval

If you Want to Change your Logo Colors, go to the Logo Lounge!

After you have approved the setup and structure of your logo, you can change your the colors of each logo element in the logo lounge. The logo lounge lets you have fun and play around with thread colors on different backgrounds. When you find a combination of background (shirt color) and thread colors that you like, you can save the combination for that specific background. That way, when you place future orders, you will have already selected some of the colors.

logolounge

Order Confirmation: Immediately after Logo Approval

Instead of waiting for a Queensboro representative to set your logo colors, you get to set your logo colors for your order immediately after you approve your logo. Additionally, you will go ahead and confirm your items, sizes, quantities and order total price so that you can be certain that you are receiving exactly what you expect!

As with the logo approval, if you need to make changes to your order, you just click “no” in the “Confirm Order” box, and we’ll make the changes, and send you a new confirmation. We always recommend that you check your order confirmation, whether immediately after approving your logo, or after we make requested changes and send you a new confirmation email to make sure that you are happy with the order setup.

orderconfirm

Once you have confirmed your order, you’ll receive this message, indicating that your order is in line for production:

As with all changes to our order process, we welcome your feedback! If there is anything we can do to make your Queensboro experience easier, let us know!